May 9, 2010

Bad PLDT myDSL Service

We applied for a PLDT myDSL subscription almost one year ago. We thought the age of slow dial-up connection is about to end. But right now, we're still stuck with our humble 56k connection.

Our application for PLDT myDSL was not easy. We applied and were told to wait for the modem to arrive. And so we waited, and waited, and waited. After a handful of phone calls to the not-so-helpful PLDT customer service, the package we have been waiting for has arrived... three months after application. PLDT myDSL boasts an easy setup and is available to any PLDT landline subscribers. I immediately opened the package and followed the procedure step by step and voila! Connection not available. What the hell is wrong now? I know it can't be software problem because I've run the diagnostic software included in the package and I don't see any problems with drivers and whatnot. It seems the problem was the ISP didn't assign an IP address for us (I'm certainly not good on networking. I don't know if it is our problem or their problem. So we dialed their customer service hotline and answered the questions they asked me. They concluded that they do not have enough 'slot' for our area and thus, cannot give us broadband service.

Then why have they not checked that in the first place? Why do they offer this service if the consumer cannot avail the service at his area? And why are they not doing any actions to solve the problem? I've searched for anything I could do to make this thing work. But it looks like we're not alone. A lot of other users are complaining on 'lousy PLDT service'.

Still hoping for a faster connection, a prepaid 3G wireless connection seems to be an option. But the cost of maintaining the connection can be prohibitive. We've always wanted an 'always on' connection to the net. The price of reloading a prepaid 3G connection is the same as going to the nearest computer shop. Plus, 3G signal seems to be weak in our area. We have a neighbor who is complaining of the speed of his 3G connection. His connection is as fast (as slow) as a dial-up connection.

Well, looks like dial-up is here to stay. With advancements in web technologies and growth of rich content sites, our connection struggles to keep up with increasing complexity of webpages. I guess loading a 5-minute video for 30 minutes is not that bad after all.

Next time, I'll post some tips and tricks on how to make the most of your dial-up connection.